AI Judgment Scorecard Questions | NormBondMarkets

The AI Judgment Scorecard

Answer based on what is already happening.

Do not answer based on what you plan to fix later.

Answer based on what AI is already touching in your business now.

The Scorecard will help you see whether AI is helping safely, creating quiet exposure, moving faster than your rules, or already becoming part of how the business works.

AI Judgment Scorecard Questions

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Touchpoints
Review
Promise
Decisions
Repeatability

1. AI helps create customer-facing language.

Not happening

Happening lightly

Happening often

Happening often without clear review

2. AI helps with sales or follow-up.

Not happening

Happening lightly

Happening often

Happening often without clear review

3. AI helps with service or customer support.

Not happening

Happening lightly

Happening often

Happening often without clear review

4. AI helps with internal work.

Not happening

Happening lightly

Happening often

Happening often without clear review

5. How often is AI-created work reviewed before customers see it?

Always reviewed

Usually reviewed

Sometimes reviewed

Rarely reviewed

6. How clear are the rules for what AI can and cannot touch?

Written and used

Mostly clear

Informal

Not clear

7. How clear is ownership when AI prepares work?

Always clear

Usually clear

Sometimes unclear

Often unclear

8. How clear are the examples AI is expected to follow?

Documented and used

Some examples exist

Mostly in the owner’s head

No clear source

9. AI helps explain what customers can expect.

Not happening

Happening lightly

Happening often

Happening often without clear review

10. AI helps respond in moments where tone matters.

Not happening

Happening lightly

Happening often

Happening often without clear review

11. AI-generated language has started sounding “good enough” without much adjustment.

Not happening

Happening lightly

Happening often

Happening often without clear review

12. AI helps the business say things faster than the owner can fully check whether the promise is accurate.

Not happening

Happening lightly

Happening often

Happening often without clear review

13. AI summarizes customer behavior, feedback, reviews, calls, or complaints.

Not happening

Happening lightly

Happening often

Happening often without clear review

14. AI helps interpret business numbers, reports, campaign results, sales activity, or lead quality.

Not happening

Happening lightly

Happening often

Happening often without clear review

15. AI suggestions influence what the business changes next.

Not happening

Happening lightly

Happening often

Happening often without clear review

16. AI-generated conclusions are sometimes treated as settled before the owner checks the source, context, or trade-off.

Not happening

Happening lightly

Happening often

Happening often without clear review

17. The same AI prompt, draft, reply, or workflow is being reused.

Not happening

Happening lightly

Happening often

Happening often without clear review

18. Team members, contractors, or tools are starting to depend on AI-supported work.

Not happening

Happening lightly

Happening often

Happening often without clear review

19. AI-supported work has become part of “how we do things” without being written down.

Not happening

Happening lightly

Happening often

Happening often without clear review

20. If the AI-supported process were wrong, unclear, or off, it would now be annoying or expensive to unwind.

Not true

Slightly true

Mostly true

Very true

AI Judgment Score